Support & Grievance

Our support team can help with your account, connecting or removing a broker account, orders, basket subscriptions and anything else about using the Platform.

Write to us at support@aarthik.ai. To help us reply faster, include the mobile number or email you registered with, a short description of the problem, and a screenshot or the basket or order details if you have them.

If you have a complaint about our services, write to our grievance team at grievance@aarthik.ai with “Grievance” in the subject line.

Please include:

• Your name and the mobile number or email you registered with.
• What happened, when it happened and what you expected.
• The basket, Manager or order involved, and any screenshots or documents that help.

We will acknowledge your complaint, look into it and reply with the outcome. If we need more information, we will ask you for it and keep you updated until it is resolved.

Baskets are created and managed by SEBI-registered Managers, and your orders are handled by your Broker. If your complaint is about a Manager's research or a basket, write to the Manager using the contact details in their Disclosures on the basket page. If it is about an order, a fund or a charge at your Broker, write to your Broker. You are welcome to copy us in, and we will help where we can.

Aarthik AI, 310, Trinity Cygnus, Udhna-Magdalla Road, Vesu, Surat - 395007, Gujarat, India.

You can also read our Privacy Policy, Terms & Conditions and Risk Disclaimer.